Support
We are here to support you in using the Wavelength platform.
1. Contact
If you have any questions, require assistance, or experience any issues, please contact our support team:
Email: support@wavelengthzero.com
We aim to respond to all enquiries within 24–48 hours.
2. How We Can Help
We provide support for:
- platform access and account-related queries
- navigation and functionality
- general questions about platform use
As the platform continues to evolve, features and functionality may be updated over time.
3. Submitting a Request
To help us respond as efficiently as possible, please include:
- your name and organisation
- a clear description of the issue or request
- relevant context (such as the page, feature, or action taken)
Where helpful, screenshots or additional details can assist us in resolving issues more quickly.
4. Feedback
We welcome feedback as part of improving the platform. If you have suggestions or observations, please share them with us via the support email above.
5. Availability
Support is provided during standard UK business hours. Response times may vary depending on the nature of the request.